Bespoke Windows & Doors RG Ltd

Effective Date: 07 Septmber 2024

Bespoke Windows & Doors RG Ltd (referred to as "we", "us", or "our" in this policy) is committed to safeguarding and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website.

1. Information We Collect

We may collect the following personal information:

Contact details: such as name, email address, phone number, and postal address
Demographic information: including postcode and preferences
Other relevant details: including customer queries, purchase information, and feedback

2. How We Use Your Information

We process your personal data for the following reasons:

To respond to your enquiries or requests
To provide you with products and services you request
To process orders and manage payments
To improve our website and services
To send you promotional information, with your consent, about our products, special offers, or services
To comply with legal obligations

3. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

Consent: where you have provided your consent
Contract: to fulfil our contractual obligations to you
Legal obligation: to comply with the law
Legitimate interests: where it is necessary for our legitimate business interests, unless your rights override those interests

4. Data Security

We are committed to ensuring the security of your personal data. We have put in place appropriate technical and organisational measures to prevent unauthorised access, loss, or disclosure of your information.

5. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.

6. Sharing Your Information

We will not sell, distribute, or lease your personal data to third parties unless we have your permission or are required by law to do so. We may share your data with:

Service providers who assist us in delivering services, such as payment processors or website hosting
Regulatory authorities or law enforcement agencies if we are required to do so by law

7. International Data Transfers
If we transfer your personal data outside the UK, we will ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your data in compliance with UK data protection laws.

8. Your Rights

You have the following rights regarding your personal data:

Right to access: You can request a copy of the personal data we hold about you
Right to rectification: You can ask us to correct any inaccurate or incomplete data
Right to erasure: You can request the deletion of your personal data where there is no legitimate reason for us to continue processing it
Right to object or restrict processing: You can ask us to stop or limit the processing of your personal data
Right to data portability: You can request a copy of your data in a structured, commonly used format
Right to withdraw consent: Where we rely on your consent to process data, you can withdraw it at any time

To exercise any of these rights, please contact us at info@bespokerg.co.uk.

9. Cookies

Our website uses cookies to enhance your experience. Cookies help us analyse web traffic and customise our services. You can choose to accept or decline cookies, though declining them may affect the functionality of our website.

For more information on our use of cookies, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this policy from time to time. Please check back regularly to stay informed of any changes. Your continued use of our website signifies your acceptance of any changes to this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Bespoke Windows & Doors RG Ltd
36 Church Road, London, SE19 2ET
info@bespokerg.co.uk
020 3489 6700